Privacy policy

Information submitted through the website

The booking form may collect your name, phone number, email address, location, requested service, appliance brand, fault description and the page from which the request was submitted.

Why the information is used

The information is used to understand the service request, contact you, plan access, identify the likely equipment category and communicate about diagnosis, scheduling or repair options.

Who receives a service request

Website form submissions are configured to be sent to the business email address and an additional operational mailbox used to receive service enquiries. The information is not intended for sale to advertisers or unrelated marketing organisations.

Email delivery

The website attempts to send the service request by email. Where you provide a valid email address, it may also attempt to send an acknowledgement. Delivery depends on the hosting and email configuration and cannot be guaranteed until confirmed on the live server.

Technical security measures

The form uses required-field validation, input limits, a hidden anti-spam field, session-based request protection and submission-rate controls. No internet system can be guaranteed completely secure, so sensitive financial, identity or password information should not be submitted through the fault-description field.

Minimal technical logs

The website may record the time, delivery status, selected service category and source page for troubleshooting. The configured delivery log does not store the customer's name, phone number, email address, location or fault message.

How long information is kept

Service-request emails and related business records may be retained for as long as reasonably necessary to respond to the enquiry, provide the service, resolve disputes and meet applicable administrative or legal requirements.

Your choices

You may contact the business to ask what service-request information is held, request correction of inaccurate information or request deletion where continued retention is not required for legitimate business or legal reasons.

Third-party communication

Calling, emailing or using WhatsApp may involve the privacy and data-handling practices of the relevant telecommunications, email or messaging provider.

Contact

Privacy enquiries can be sent to info@durbanfridgerepairspros.co.za or discussed by calling 079 976 2941.

Policy updates

This policy may be updated when the website, forms, hosting or operational processes change. The current version published on this page applies to website submissions.